Carriage House Realty in Athens, GA

I rented at Whitehall Landing for about 4 years and my experience with them was overall extremely positive. The maintenance was very responsive and personable and actually did the necessary repairs. During my time there, I had to submit quite a few maintenance requests. My refrigerator had to be replaced twice, the dryer also had to be replaced, the entire hvac system inside and out had to be replaced over one Christmas break during a severe freeze. All these repairs were done promptly and professionally with quality work. Very friendly people. I’ve had a lot of bad experiences in the past with other landlords not actually fixing stuff or taking weeks to months to repair. Not Carriage House. The maintenance there was definitely A+. When I had to move out of my lease early, the office staff were very accommodating and fair about it. Everyone responded to my emails, calls, and maintenance requests in what I felt like was a reasonable amount of time throughout the duration of my time there. I generally experienced polite and courteous customer service. The townhome community itself was very nice and felt safe. I never had anyone steal a package or anything. Although my unit had older appliances and stuff it was very well-maintained. Very reasonable rent for the quality. I had no problems with bugs other than the occasional spider or beetle from outside. At one point some squirrels got inside the attic of my unit and began nesting and Riner was very nice about it and got a wildlife specialist to get them out of the unit. It was very quick. I would definitely recommend renting with Carriage House to a friend or anyone at all.

I just wanted to share my super positive experience with carriage house realty. My 2.5 years I was with them, I received fast response times to maintenance requests, and had great communication with the front desk and maintenance crew. I am very happy to report that I just received the email that I will be receiving my full security deposit back. To those wanting more information on how you can do the same, just make sure to read the requirements on your lease agreement. Everything is on there. A particular shout out to Mr. Riner for just being a great individual who has great communication skills and was very helpful in answering my questions and helping alleviate my anxiety in a lot of situations. Thank you so very much.

Riner Gay was very professional and kind. I’m leaving this review because you really don’t see this level of customer service with Athens realtors.

The maintenance team came within two hours of putting in a request and calling about a leak. They fixed it pretty quickly also. The lady on the phone (I think her name was Kirsten?) was very kind and kept me updated about the maintenance situation. Every time I’ve come to the office, the lady at the front desk has also been very helpful. My one complaint is that it can be difficult to get a hold of anyone on the phone sometimes and a roommate has told me they don’t return her calls sometimes when she leaves a message.

CHR worked with us while we renovated our new house. Any rental house problems were handled quickly and professionally. They have a great team. We enjoyed our experience with them.